Community Contact Sessions
Our Community Sessions provide a neutral, welcoming venue where a child can spend time with a parent they no longer live with. Held in community centres and comfortable shared spaces across our network, these sessions support families in maintaining important relationships during and after separation.
What the service is
Community Sessions are a form of supported contact delivered in a community setting rather than a dedicated contact centre. A trained member of our team is present throughout to oversee the session, but the time is led by you and your child. The focus is on giving your child regular, reliable contact in a relaxed environment.
Every session is delivered under our NACCC enhanced accreditation, the national standard for child contact services, which we hold and maintain across all of our centres.
How it works
- Referral. Either parent, or a professional referrer, contacts our head office to begin the process.
- Setup. As long as both parties engage, we put a service in place within seven days — we operate no waiting list.
- The session. You and your child meet at an agreed community venue for a set period, with our staff on hand to support.
- Continuity. Sessions can be arranged on a regular basis to keep contact consistent.
Why it helps families
Consistency matters to children. Community Sessions offer a calm, low-pressure setting that keeps a child connected to a parent without the formality of a supervised environment. For families where handovers are difficult, our staff provide a steady, impartial presence so that everyone can focus on the time together.
When it is used
Community Sessions are suitable where contact needs a neutral venue and light-touch support, but where full supervision is not required. They are often used following separation, divorce, or a period without contact, and can serve as a step toward less structured arrangements over time. If your circumstances call for closer oversight, we can advise on Supervised Contact or Public Law Supervised Contact instead.
